Worst service and service department I have ever seen!! Save yourself time, money, and frustration DO NOT bring your business here!
We purchased our zero turn Cub Cadet and have never had an issue with Vance. The staff is polite and helpful though there is a bit of a wait as they are usually busy with a ton of customers. That's a good thing though. I love that they will pickup and deliver your mower when service is needed. Saves me a ton of trouble when I'm doing yard-work on my own when Husband has overtime. I no longer have to worry about waiting for him to be able to repair or take to Vance.
PLEASE!!! DO NOT do business with this company save yourself the money and the frustration!!!! worst service I've ever had to deal with!!!! Anyone saying they had good service with this company probably knows them or works for them!!! I was told " professional And Timely service!"... But,,, 17 days after I had payed for equipment , being disrespected over the phone, and (called a liar for saying, "I was given dates for drop off.") no returned phone calls... I had enough!!! I wanted my money back and was ready to move on to a company that wanted my business and was respectful of my needs as a consumer. At the end of the ordeal I lost close to a thousand dollars, so please be careful and read the find print on the return policy. I didn't even receive some items but still lost 20% of the purchase price on those items. I will warn everyone about how horrible this business is.
Excellent
Vance Outdoor Power Equipment is a US Store based in Glasgow, Kentucky. Vance Outdoor Power Equipment is located at 402 S L Rogers Wells Blvd, Glasgow, KY 42141, USA.
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